FAQs

Q: I am interested in seeing Dr. Lisa or Dr. Susan for a non-maternity appointment. Can I submit a claim on my own to my insurance company?

A: Yes. Family to Family will provide you with a Health Insurance Claim Form and a letter directing your insurance company to pay you directly.  We will also provide diagnostic codes and CPT codes based exclusively on time, not what happens in your session.  Family to Family are considered "out-of-network" providers.  We are in no way responsible for reimbursement or claim denials.

Q: How do you handle people who have questions about immunizations?

A: We see families that choose not to immunize, immunize selectively, immunize on a delayed schedule or immunize on a conventional schedule. We also offer both private and group "immunization talks" to help educate families about the issues surrounding vaccinations. It is our view that immunizations should be approached in an individualized manner, taking into consideration a family's needs, fears, beliefs, lifestyle, and dynamic. We offer mercury-free vaccinations to families that choose to immunize, including monovalent doses of measles, mumps and rubella.